Every issue,
now it diagnoses itself.
Turn your service manuals, troubleshooting documents and support history into a private AI diagnostics assistant. Customers and technicians describe a problem in plain language and get the likely cause, the fix, and an automatic support ticket when expert help is needed — in seconds.
20+ years · 750+ clients · Chennai — trusted by manufacturing, industrial equipment & enterprise service teams
Built and supported by Brain Magic Technova, Chennai
A support ticket without a diagnosis is just a queue.
Your service knowledge already contains the fix. Finding it before a ticket gets raised is the bottleneck — and it costs your team hours every week.
Manual troubleshooting
- Customers call support to describe a problem no one has time to diagnose
- Technicians repeat the same troubleshooting steps for common issues
- Tickets get raised with little to no diagnostic detail
- Fixes and causes live in scattered manuals and tribal knowledge
- No visibility into ticket status until someone follows up
Ask, and it diagnoses
- Describe the issue in plain language — get likely causes and fixes instantly
- Tickets are created automatically with full diagnostic detail attached
- Routine issues resolve without ever reaching a technician
- Every ticket is tracked, prioritised and routed automatically
- See what's failing most — and where your documentation has gaps
Most AI vendors rent you a meter. We hand you the system.
Three things make this different from every AI tool your team has been pitched this year.
No per-token charges
No usage meter, no recurring AI subscription per query, no licensing fee that scales with your ticket volume. Your cost stays predictable as adoption grows — which is the point.
Deployed on your infrastructure
Your diagnostics engine runs on your preferred infrastructure or a dedicated server. Service data, ticket history and diagnostic logs stay inside an environment you control, not on a third-party AI platform.
A private model, trained on you
We train a dedicated model on your service manuals, maintenance guides, troubleshooting documents, product specifications and historical support data. It diagnoses using your terminology and your equipment — not generic internet knowledge.
Prompt-based diagnostics
Users describe a problem in natural language and get possible causes, troubleshooting steps and recommended actions instantly.
Automated ticket generation
When an issue needs a technician, a service ticket is created automatically with full diagnostic detail attached — no manual write-up.
Smart knowledge management
Technical documents, FAQs, repair procedures and service history live in one searchable AI-powered knowledge base.
Faster issue resolution
AI narrows down the cause quickly, so service teams resolve issues efficiently while minimizing equipment downtime.
Seamless integration
Connects to your CRM, ERP, IoT devices, customer portal, mobile app or existing helpdesk for a unified service experience.
Secure & scalable
Enterprise-grade security with an architecture that scales as your ticket volume and equipment fleet grow.
Everything in the platform, from day one
The results your team will actually feel
Not features — outcomes, measured in downtime avoided and tickets resolved.
Prompt-based AI diagnostics
Users simply describe the issue in natural language, and AI provides possible causes, troubleshooting steps and recommended actions instantly.
Automated ticket generation
If the issue requires technical support, the system automatically creates a service ticket with complete diagnostic details, reducing manual effort and response time.
Faster issue resolution
AI helps identify problems quickly, allowing service teams to resolve issues efficiently while minimizing equipment downtime.
Build your own private AI model
Train the AI using your service manuals, maintenance guides, troubleshooting documents, product specifications and historical support data for accurate business-specific diagnostics.
Smart knowledge management
Centralize technical documents, FAQs, repair procedures and service history into a searchable AI-powered knowledge base.
Low development & maintenance cost
Deploy a scalable AI diagnostics platform with reduced implementation costs and simplified maintenance.
Your data, your control
Host the solution on your preferred infrastructure or dedicated server, keeping your business data and AI environment under your control.
Seamless integration
Integrate with your CRM, ERP, IoT devices, customer portal, mobile app or existing helpdesk systems for a unified service experience.
From your existing documents to a live AI diagnostics engine
Share what you have
Service manuals, maintenance guides, troubleshooting documents, product specifications and historical support data — in whatever format they exist today. No clean-up required from your side.
We train your model
We structure your content and train a private model on it, so diagnostics use your terminology, your equipment and your fault patterns.
Deploy and connect
We deploy on your infrastructure and connect it to your CRM, ERP, IoT devices or helpdesk. Ticket routing and priority rules are set to match your team.
Launch, then keep it current
Your team updates knowledge, fault patterns and routing rules through the dashboard. Changes go live immediately — no rebuild, no developer ticket.
Built for businesses that can't afford downtime
The more equipment, tickets and technicians you manage, the more this pays for itself.
See it diagnose issues in your service data.
Send us a sample of your troubleshooting documents or ticket history. We'll show you a working AI diagnostics assistant built on your own content — not a generic demo video.
- A 30-minute walkthrough with an engineer, not a sales script
- Built on a sample of your real service data
- Clear one-time pricing, with no per-query meter
- Your files stay confidential and are returned or deleted after
Prefer to talk first? +91 97909 74154 · WhatsApp
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No obligation. We'll never share your details.
Frequently asked
Users describe a problem in natural language, and the AI analyzes symptoms, suggests possible causes and recommends troubleshooting steps.
If the issue cannot be resolved automatically, the system creates a ticket with diagnostic details and assigns it to the appropriate support team.
Yes. The AI is trained using your service manuals, FAQs, repair guides and historical support knowledge.
Yes. Users can monitor ticket progress, updates and resolutions through the ticketing portal.
Yes. Our AI diagnostics solution integrates with CRM, ERP and existing service management systems.
Yes. It is ideal for manufacturing, industrial equipment, healthcare, electronics, automotive and other service-driven businesses.
Turn every issue into a diagnosis, not a ticket queue.
Your service manuals, troubleshooting documents and support history already contain the fix. Let's make it instant — for your customers, your technicians and your support team.