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Warranty & After-Sales Management

Every warranty claim,
now it validates itself.

One platform for warranty registration, complaints, dealer & ASC workflows, job cards, claims and settlements — with AI checking every claim before it reaches your desk.

20+ years, 750+ clients
Built for OEMs & industrial manufacturers
Dealer, ASC & field-service ready
LIVE CLAIM QUEUE
CLM-20841 · ZF WABCOValidated
Brake actuator — field failure
Serial matched · Warranty active · Auto-routed to ASC
CLM-20842 · Lucas TVSUnder Review
Alternator — no-start complaint
Image inspected · Missing invoice — flagged for ASC
CLM-20839 · Roots AutoDuplicate Flag
Horn assembly — replacement
Matches CLM-20790 · Same VIN, same failure code
Real Results

How Our Warranty Management Delivers Results

A look at the platform in action — claim dashboards, validation screens and reporting used by manufacturers and their service network every day.

Warranty management platform result screen 1
Warranty management platform result screen 2
Warranty management platform result screen 3
Trusted by leading manufacturers
ZF WABCOZF RaneLucas TVSDelphi‑TVSJK Fenner
Purpose-Built for Manufacturers

Transforming Warranty Management for Manufacturers

Welcome to a smarter way of managing after-sales service. Our warranty management software is purpose-built for manufacturers with their own Authorized Service Centers (ASC), offering a seamless way to track, manage, and resolve warranty claims. From job card generation to automated invoicing, our platform brings clarity and control to every stage of the service journey.

Incident Response & Recovery
Compliance Risk Management
Secure Access Controls
Vulnerability Assessments
The Warranty Lifecycle

Every stage connected. Every action accountable.

Every step — from product registration to claim settlement — is connected, tracked, timestamped, and fully auditable.

Core Modules

Everything your warranty operation runs on

Purpose-built modules for every party in the claim chain — manufacturer, dealer, ASC and field technician.

Warranty Registration

Register products, serial numbers, VIN/chassis and warranty terms the moment a sale happens.

  • Serial & chassis-linked registration
  • Warranty start/end & extended warranty
  • Full warranty history per product

Complaint Management

Every customer complaint becomes a tracked ticket with a clear owner and status.

  • Auto ticket generation & categorisation
  • Service centre & technician assignment
  • Escalation on breach of SLA

ASC & Dealer Portals

Give service centres and dealers their own login to raise, track and settle claims.

  • Job card creation & claim submission
  • Document & image upload
  • Dealer / ASC-wise reporting

Digital Job Cards

Auto-numbered job cards that carry inspection, repair and parts data end to end.

  • Auto chassis/VIN lookup
  • Inspection & failure details
  • Job status & completion history

Claim Management

Online submission with automatic eligibility checks before a claim ever reaches an approver.

  • Warranty eligibility & validation
  • Goodwill & discount claims
  • Correction, resubmission & tracking

Multi-Level Approvals

Route claims by value, region or product through the right approval chain automatically.

  • ASC → Engineer → RSM → Warranty → Finance
  • Approval limits & escalations
  • Complete audit trail

Repair & Replacement

Track defective-part movement from ASC bench to warehouse return, fully documented.

  • Component replacement authorisation
  • Dispatch, docket & transporter details
  • Returned defective-part tracking

Spare Parts

Know exactly what parts were required, dispatched and used against every claim.

  • Inventory-linked dispatch
  • Part-level warranty history
  • Return & defective-part tracking

Invoicing & Settlement

Auto-generate tax invoices and claim annexures once a claim is approved.

  • Automatic invoice & annexure generation
  • Claim-value calculation
  • Credit-note management
AI-Powered Warranty Management

Claims validate themselves before a human ever opens them

Every image, document and claim is checked automatically — so your warranty team spends time on decisions, not data entry.

AI Image Validation

Analyses uploaded warranty images and flags inconsistencies or exceptions automatically.

OCR Extraction

Reads serial numbers, chassis, VIN, product labels, invoices and job cards from a photo.

AI Claim Validation

Cross-checks submitted claims against warranty policy and claim history in real time.

Duplicate Detection

Catches repeated or duplicate claims on the same VIN, serial number or failure code.

Fraud & Anomaly Detection

Surfaces suspicious claims and abnormal patterns for review before approval.

Document Data Extraction

Pulls the relevant fields out of every uploaded claim document automatically.

!

Missing-Info Detection

Warns the submitter the moment required claim information is incomplete.

AI Warranty Assistant

Searchable answers from your warranty policies, manuals and past claims — on demand.

Intelligent by Design

AI-Powered Accuracy and Efficiency

Our claims management software goes beyond automation. With built-in AI features, the system can validate uploaded images, extract critical data, and detect inconsistencies — ensuring quality and accuracy at every stage. From audit management to job card completion, our platform is more than just process management software — it's an intelligent partner that helps you deliver excellence.

AI-Powered Features

  • AI-based warranty claim validation
  • Automated job card verification
  • Intelligent fraud detection for warranty claims
Scan Instead of Type

Point the camera. Skip the typing.

Technicians capture the product label, chassis number or serial number on a phone camera — OCR reads it and fills the warranty form instantly.

  • Less manual typing
  • Fewer data-entry errors
  • Faster complaint registration
  • Stronger claim authenticity
SCANNING CHASSIS PLATE
VIN: MA3ERLF1S00284471
Match: Warranty Active — 8 mo. remaining
12
LIFECYCLE STAGES TRACKED
8
AI VALIDATION CHECKS PER CLAIM
12
USER ROLES, EACH WITH OWN DASHBOARD
100%
CLAIM-TO-SETTLEMENT AUDIT TRAIL
Built For

Industries we serve

Real-Time Visibility

A dashboard for every role

1,284
Total Claims
96
Pending Claims
1,061
Approved Claims
42
Rejected Claims
3.2 days
Avg. Closure Time
₹18.4L
Claim Value (MTD)

Month-wise, region-wise, product-wise, dealer-wise and ASC-wise views — sliced the way your team actually reviews warranty performance.

Reports & analytics

  • MIS Report
  • Claim Report
  • Job-Card Report
  • Region-wise Report
  • Product-wise Report
  • Dealer-wise Report
  • ASC-wise Report
  • Failure Analysis
  • Warranty Cost Report
  • Claim-Ageing Report
  • Repeat-Failure Report
  • Technician Performance

Every report supports Excel/PDF export with filters for date, product, region, dealer and ASC.

Connected

Connects with your existing business systems

SAPERPCRM Dealer Mgmt SystemInventoryFinance Customer PortalMobile AppEmail SMSWhatsAppREST APIs
Secure by Design

Role-based access, full audit trail

Role-based access controlData encryption Audit trailLogin & activity history Secure APIsJWT authentication Session managementAutomated backup
How It Works

Registration to settlement, in ten steps

Why It Matters

Built to cut leakage, not just paperwork

Reduce Manual Processing

Digital claim processing removes spreadsheet and email dependency across the network.

Faster Claim Turnaround

Automated multi-level workflow cuts approval delays at every stage.

Reduce Warranty Leakage

AI validation and audit controls help identify invalid or duplicate claims early.

Improve Dealer & ASC Visibility

Track every claim across your entire service network from one screen.

Better Customer Experience

Faster service and transparent, trackable claim status for every customer.

Data-Driven Decisions

Spot recurring product failures early using warranty analytics and failure reports.

FAQ

Common questions

Can dealers and ASCs use this without extra hardware? +

Yes — ASCs and dealers work from a browser or the mobile app. OCR scanning uses the phone's existing camera, no separate scanner required.

Does it integrate with our SAP or ERP system? +

Yes — the platform connects to SAP, ERP, CRM, inventory and finance systems through REST APIs, so claim and parts data stay in sync.

How does the AI decide which claims to flag? +

Claims are checked against warranty policy, claim history, image consistency and duplicate/anomaly patterns — flagged claims still go through your normal approval chain.

Can approval workflows be configured per region or claim value? +

Yes — approval routing can be set by claim value, region, product line or role, with escalation rules and a complete audit trail.

How long does implementation take? +

Timelines depend on the number of modules and integrations required — our team scopes this during the demo call.

Book a Demo

See it running on your own claim data

A 30-minute walkthrough of warranty registration, claim validation, approval workflow and reporting — mapped to your product lines.

  • Configured for your industry and claim workflow
  • Live look at the AI validation and OCR scanning
  • Straight answers on integration and timelines
Prefer to read first? Download Brochure

Request a free demo

Tell us a little about your warranty operation — we'll get back within one business day.

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Stop managing warranty in spreadsheets and email threads.

Bring registration, claims, approvals and reporting onto one platform built for manufacturers and their service network.